OneDrive Admins can contact Microsoft 365 for business support. If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins. See more support pages for OneDrive and OneDrive for work or school.įor the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.
Reinstall the OneDrive app from the App Store. You can let go of both buttons after the Apple logo appears. Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. Tap the 'X' in the corner and then accept the confirmation message to delete it. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. The best way to reset the app it to uninstall and reinstall it.
